Ongoing Support & Maintenance
Software maintenance and support for launched systems
A launched system still needs dependency updates, platform changes handled, issues triaged and small improvements released. This is a defined monthly engagement with a written capacity, so it stays a service rather than becoming an undefined retainer.
What the month includes
- Monitoring and maintenance to the coverage written in the agreement
- Regular service reporting on what was done and what needs attention
- A defined allowance for small releases
- Prioritisation and release coordination, so changes ship in a controlled order
What is included
- Agreed monitoring and maintenance
- Regular service reporting
- A defined allowance for small releases
- Prioritisation and release coordination
Typically used for
- Keeping dependencies and platform versions current after launch
- Triaging operational issues with a defined route to a fix
- Shipping small, agreed product improvements on a regular cadence
How delivery runs
Coverage, response expectations, exclusions and monthly capacity are written into the service agreement. Round-the-clock support and a contractual SLA are not included by default and must be contracted separately.
See the full six-stage delivery systemScope boundaries
Stated up front so a proposal holds no surprises. Anything below can still be delivered — as separately scoped and priced work.
- Large features or product rebuilds
- Round-the-clock support or an SLA unless separately contracted
- Third-party software, hosting and API charges
- Work outside the agreed monthly capacity
How the price is set
Where an engagement sits in the published range depends on the size of the system, the monitoring required and the release allowance agreed each month.
Coverage, response expectations and monthly capacity are defined in the service agreement.
How the final price is confirmed
Prices shown are typical starting points or ranges. Your final quote depends on the agreed scope, delivery risk, data needs and integrations. We confirm the final price, payment schedule, inclusions and exclusions in writing before work starts.
Other services
- Launch PageFor a tightly scoped validation or campaign page.
- Business App / MVPFor startup and SME customer platforms.
- AI & Workflow AutomationFor workflow automation and responsible AI pilots.
- Planning & ScopingFor unclear or technically complex briefs.
Next step
Have a support & maintenance project in mind?
Send the problem, the outcome you need and roughly when. You will get a clear next step within 48 hours.